Tuscany Exclusive Ltd. & Co. KG
83512 Wasserburg a.Inn
RENTAL AND TRAVEL CONDITIONS
(translated from German)
The rental contract is concluded by us vicariously in the name and on behalf of the respective owner, acting as intermediary, at the prices established by the owners.
The reservation is allowed only in writing (online booking form / fax / post) and becomes binding only with our written confirmation of the booking and after the transfer of the agreed deposit. Verbal agreements are not valid. Changes or additions to these general terms and conditions of rental must be made in writing form.
This also applies to any modification of these terms, their consent or their withdrawal.
The lease is only private. The regulation governing the rentals is expressly applied. The owner / agent is not a tour operator, therefore in no case applies the travel right § 651A.
A brokerage contract is signed between the tenant and us. We are not organizers, but simply cover the position of intermediary between the tenant and the respective owner.
Hosts / landlords of holiday homes provide you with their services under their own responsibility. The agency contract with us is not a travel contract in terms of travel contract law.
There is no right of revocation according to § 312g paragraph 2 sentence 1 no. 9 BGB. The respective contractual partner and his address are available on the booking form. Our rights and duties are those listed in these terms and conditions. Please check the documents you have received for accuracy regarding the place, accommodation, price and rental period and inform us promptly about any errors, inaccuracies or missing information.
The deposit of the amount specified in the respective rented holiday home is due within 7 days of receipt of the booking confirmation. In case of non-receipt or incomplete receipt of the deposit within this period, we have the right, in the name and on behalf of the owner, to declare your withdrawal from the rental agreement. We expressly point out that in case of withdrawal from the rental contract a penalty will remain which will be held, at least in the amount of the down payment (see also the cancellation conditions below).
The remaining amount is due as indicated for the respective leased object. Bank commissions are not our responsibility.
For changes subsequent to the conclusion of the rental contract in relation to the travel date of the booked object (reservation change), an amount of EURO 30.00 will be charged. The prerequisite for this is that the new booking falls within the time frame of the dates of occupancy offered and that the request for new booking is workable (maximum up to 60 days before the start date of the rental period of the object booked and for the same calendar year, it is not possible to move the reservation to the following year).
With regard to the services offered by us, this is exclusively the provision of an intermediation service. The place of fulfillment and jurisdiction is the respective place of the rented object or, if different, the place of residence of the owner. If the contract should be modified or canceled due to force majeure or breach of contract by a third party, our liability is limited to reimbursement of the amounts already paid.
RENTAL AGREEMENT / RECESS
The rental contract with the owner begins with the receipt of the deposit of the confirmatory deposit. In the event of non-fulfillment of the contract, the owner has the right to withdraw from the rental contract or to request compensation for non-compliance. In case of withdrawal from the booking and in the event that it is not possible to find a replacement that will take over with a reservation to the object booked, the owner will generally charge the following cancellation fees:
Cancellation up to 90 days before departure: the deposit will be withold by the owner.
Cancellation up to 60 days before departure: 50% of the rental price
Cancellation up to 30 days before departure: 80% of the rental price
Non Show: 100% of the rental price
When booking, I advise you to take out travel cancellation insurance.
In some places in Tuscany a tourist tax is required. Unfortunately, there are no uniform rules and these are constantly changing. Each city determines for itself whether and in what amount this tax is applied. In holiday homes, the price is usually 1-2 euros per person per day.
ARRIVALS AND DEPARTURES
In the rental contract for each object leased you will find the time when the holiday home will be available on the day of arrival.
It will be also indicated the time when the holiday home can be left at the latest on the day of departure. Usually the check out is by 10.00 am. An early departure must be agreed with the owner, but in this case no reduction in rental costs is recognized.
Note that an early return of keys is not possible. Between one rental period and the next, the house is checked and minor repairs may be necessary to find the house in satisfactory condition.
The amount of the security deposit is shown in the rental agreement, and must be paid in cash on arrival. In some houses it is possible to make a bank transfer, which will be reimbursed after departure and home control. If you choose this option, you will need to tell us your bank details.
In almost all holiday houses it is possible to have a cot and a high chair. Please ask when booking.
We advise you to bring a corresponding EU health card (blue) or to take out health insurance.
If you smoke in a non-smoking house, the tenant will be charged for the necessary cleaning fee. We generally ask our guests to smoke as much as possible outdoors.
We kindly ask you to let us know an estimated time of arrival at least one week before the start of the holiday and the exact time around 2 hours before arrival, so as to avoid unnecessary waiting periods for the delivery of the keys of the object leased.
Almost none of the owners speak German, some speak a little bit English. In case of problems, you can call me at: 00393281126192 during normal business hours from 07:00 to 20:00, I will be at disposal to help you.
For some properties, it may be possible that the last part of the access road is dirt or unpaved, or very steep and there may be holes and bumps.
Note that some rental properties are located in the mountains. (Apennine or Apuan Alps Prealps)
In these cases you should have some driving experience.
If you intend to arrive with special vehicles such as convertible cars, low-floor vehicles, trailers for motorcycles or boats, etc. there may be some difficulties in accessing some properties. Please therefore inform us in advance if you intend to arrive with such vehicles.
Dirt roads are not rare in Tuscany and it can happen that even public roads are not always paved.
If necessary, you can download the route on the Internet. If you receive a photographic description from TuscanyExclusive Ltd. & Co. KG, this does not necessarily mean that you find the object as per the photographic description also in Google Maps. The descriptions have been made to the best of our knowledge, but without guarantee of correctness.
Under certain circumstances, noise may occur due to construction works in the surrounding area of the rented holiday house, during your holidays. Neither TuscanyExclusive Ltd. & Co. KG nor the homeowner can know when and where it is built or renovated. For the alleged lack neither the mediator nor the owner (owner) can be held responsible.
Final cleaning is included in the rental price, in some cases, the amount for final cleaning is also required in cash on arrival.
Please leave the property as you found it. Rinse the dishes or empty the dishwasher. All waste must be disposed of properly before departure.
Although the description of the house says “Pets are not allowed”, it is possible that the owner of the house or his guests brought pets home. TuscanyExclusive Ltd. & Co. KG or the landlord / homeowner accept no responsibility for allergic reactions in relation to household dust or other allergenic substances (pollen, etc.)
Since nature in Tuscany is still largely intact, there are animals that are not present in northern Europe. Please avoid catching or touching these animals.
If there are insect infestation in the house, contact the owner on site.
Guests staying overnight must always register with TuscanyExclusive Ltd. & Co. KG and the owner. The maximum number of guests, as indicated in the description, must not be exceeded. It is not allowed to set up tents for overnight stays, place caravans or mobile homes on the property of the rented holiday home. The missing compliance of the above mentioned rules will have as result the immediate termination of the lease.
BED LINEN AND TOWELS
Bed linen and towels can be included in the price or rented upon request. Information on this is available in the individual house descriptions. Kitchen linen is usually not available and the lessee must provide it himself. The blankets on the beds are only resting on the sheets and there are no containers for the same (as duvet covers).
Guests will have to provide for their own towels for the pool or the sea. For this purpose, household linen cannot be used.
Please do not throw away objects such as sanitary towels, tampons, wet wipes etc., as well as leftovers in the toilet flushes.
In Italy, the exhaust pipes have a smaller diameter than for example in Germany.
In the event of clogging of the exhaust pipes, the repair costs are entirely at your expense. In individual cases this can amount up to € 1000.
EQUIPMENT AND FURNITURE
The furniture is according to the taste of the owners, who are usually very proud of their accommodations.
Keep in mind that Italian homes are equipped differently than in your home country. Italians usually drink only espresso and as a coffee machine, there is usually only the Moka, an espresso machine that sits on the stove. An American coffee machine is not usually used in Italy. The absence of it in the equipment does not constitute a lack.
Italians drink wine in ordinary water glasses and not all owners consider setting up kitchens with wine glasses.
The size of the bed varies greatly. The width of the double beds varies between approximately 120-180 cm. The length varies between 175-200 cm. (The standard is in Italy (160×190 cm)
The width of the single beds is between 60 and 85 cm and the length between 175 and 200 cm. (The standard is 80×190 cm in Italy)
The double beds are often equipped with a large double mattress, sometimes with two single mattresses.
Owners often use an extra cover for mattresses for hygiene reasons. Please do not remove it and place the normal sheets on top.
Please note that generally there are not many closets or space to hang clothes. Therefore, you cannot assume that all your clothes can be completely positioned or hung in the existing cabinets. Some cabinets are open or only have a curtain.
Pets are welcome in most of our vacation rentals. In any case, always make sure you have read the rental conditions of the rented house before arriving with your pet and always report the type of breed of the animal at the time of booking. Otherwise it is possible that the rental property is not available.
If you bring pets, they should not be left unattended at home.
In most public and private places there is the obligation of muzzle, leash and to collect the needs of their animals.
Pets are not allowed inside and on the furniture / sofas / beds / pool. Kitchen utensils should not be used as a bowl for feeding animals.
The property at the time of departure must be left generally clean, so that there is no dog waste around. Otherwise, you will be charged for cleaning before departure or the cost of such cleaning, and that amount will be withheld from the security deposit.
RECEPTION OF THE PHONE
In Tuscany, especially in rural areas and in the country, the telephone signal is often absent or limited.
If it is important for you to receive a phone call from your cell phone, I will be happy to tell you if there is a telephone in the apartment you have chosen. Otherwise, please check the presence of the same in the description of the house.
We ask you to give us timely notification of any defects / complaints (within 24 hours) upon your arrival to allow us to inform the owner, so that complaints can be handled and corrected directly. Likewise, the damages caused by you, for which you are responsible as tenants, must be reported directly to the owner. We will be informed about the state of the facts.
WATER AND ELECTRICITY
In Italy, and therefore also in Tuscany, it may happen that water is scarce and is completely closed for a few hours due to causes not attributable to us.
In case of heavy rain or wind or in case of overload, in rare cases, the electric current can be interrupted.
Unfortunately, these circumstances must be accepted by the local inhabitants as well as by our customers. In none of these cases is it possible to claim reimbursement rights.
Internet is available in some houses. If this does not work, it cannot be considered a default.
Especially in the countryside / mountains the internet works very slowly and to a limited extent.
Internet connection is not suitable for downloading movies or playing online games.
Most homes have satellite TV, but German channel reception is not always guaranteed. The Italian and German channels are on different satellites.
The pool is open from mid-May to the end of September, depending on weather conditions. Water is usually not heated.
For safety reasons, it is forbidden to dive from the edge of the pool.
In some Agriturismo there are hours of use for the pool, which must be respected.
It is strictly forbidden to let pets swim in the pool.
The apartments and houses can be damp, especially in the cold season due to the local climate. Since energy costs in Italy are very high, please note that heating costs are consequently high. In countries where some houses are heated with LPG, costs of over 20 euros per day can be incurred. The season in which the heating can be switched on is normally fixed: from the beginning of November to the end of April.
During the winter months, from November 1st to March 31st, the rented house will be preheated to a temperature of around 15 ° C upon your arrival.
The rental prices of the houses are weekly prices (generally from Saturday to Saturday) and for specified rental properties, not per person, unless otherwise indicated in the property description.
In low season, it is possible to arrive and depart on a different day by prior arrangement. And it can often be possible to book for less than a week.
The number of people indicated in the booking confirmation and the number of pets must not be exceeded.
WASHING MACHINE, DISHWASHER
Many houses are equipped with a washing machine and / or dishwasher. If malfunctions occur, repairs cannot be guaranteed during the weekend or evening. In the event of operating errors and improper use by the renter, Tuscany Exclusive Ltd. reserves the right to & Co. KG, to have the repair carried out at the expense of the respective tenant.
Please always read the instructions for use or call the owner in case of doubt about the use of the appliances.
Hygiene in the hot tub is very important. That’s why we make sure that the whirlpool is thoroughly cleaned whenever there is a tenant change. If you use the spa, you need to clean it with the cleaning agent provided after use. Turn the spa on until the water is 10-15 cm above the nozzles.
ELECTRICITY – WATER – GAS
In some holiday homes these consumption are included in the price, in others, in particular for objects with air conditioning or other systems that consume a lot of electricity, they will be charged according to consumption. For more details, always consult the descriptions of the houses.
It is advisable to monitor energy consumption during the holidays, if charged as an extra cost. In Italy, private homes have an availability of 3 kwh, which means that only one energy-intensive device can be used at a time. Upon arrival, always ask that the owner shows you where the electric safety switch is located, the electric panel. Bring with you plugs or adapters for your electronic devices because they are not always available in the holiday houses.
The description of the objects was made to the best of our knowledge, according to the indications given by the owners with verification by TuscanyExclusive Ltd. & Co. KG. Small differences are not considered defects.
PROHIBITION OF LIGHT FIRES / GRILL ON:
It may happen that in summer, when there is a great deal of drought, it is forbidden to light fires or use Grill. Always remember to ask the owner / manager of the holiday home
In some countries, garbage is collected on set days directly at the home. In this case you will find all the information at home.
Along the roads there are also large containers for the separate collection of paper, glass-plastic-metal.
In all holiday homes with open spaces, garden furniture is available, such as table and chairs, almost always also umbrellas and deck chairs. Pillows, on the other hand, are often not present. For available equipment, please refer to the descriptions of the individual houses.
Property perimeters are rarely fenced. To make sure they are, always refer to the description of the house.
All distances are approximate values and have been measured on the Internet on Google Earth and are shown as the crow flies. They have been reported to the best of our knowledge, but without guarantee of accuracy. The actual distance and travel time may therefore vary.
BREAKING AND ENTERING THEFT/ THEFT
For the loss of valuables stolen from holiday homes / apartments, neither the owner nor Toscana Exclusive can be held responsible in any way. The same applies to the real estate fund where the tenants live. Therefore, during your absence, make sure that all doors and windows are closed.
We are not liable for reasons of force majeure such as strikes, war, interruptions of electricity and water that are usual or in weather conditions. If the use of the rental property is not possible due to force majeure and no equivalent substitute object can be accepted by the tenant, the liability will be limited to a maximum refund of the amount already paid by the customer. Further claims are excluded.
The use of the property, including all associated external structures, is at your own risk, the owner and TuscanyExclusive Ltd. & Co. KG does not assume any responsibility in case of accidents. No claim for compensation can be made in these cases. The customer is responsible for his own property and valuables, as well as for cash, the owner and TuscanyExclusive Ltd. & Co. KG assume no responsibility for
breaking and entering.
Any requests for withdrawal by the lessee must be presented to the respective owner or his representative immediately during the period of the stay. The respective address can be transmitted if necessary. All other claims relating to the rental property and claims for compensation must be immediately forwarded to TuscanyExclusive Ltd. & Co. KG in writing.
The tenant must carefully treat the rented property taking care of the items listed in the inventory and is personally liable for damages caused by him and his roommates. The damage must be reported immediately to the owner / or TuscanyExclusive Ltd. & Co. KG.
The tenant is required to check the inventory of the rented property on arrival and, if necessary, and to inform the owner / manager of any damage within 24 hours, in order to remedy the situation. Prompt information must also be provided to TuscanyExclusive Ltd. & Co. KG. Late complaints will not be taken into consideration.
LIMITATION OF LIABILITY
TuscanyExclusive Ltd. & Co. KG assumes no responsibility for the correctness, completeness and updated of the information offered on this website. In no case will liability for damages resulting from the use or non-use of this website be accepted. No liability is assumed for any external links offered on this website that refer to external websites offering third party liability content. TuscanyExclusive Ltd. & Co. KG declares that it has no influence on the current and future design, on the content or on the authorship of the linked pages, expressly dissociates itself from all contents of all the pages linked to our website that have been modified after the connection has been set up and declares that it does not in any case possess such contents. It will also be grateful for any report referring to questionable content from sites referenced by links from its website.
All contents and structures of this website, in particular the photos, are protected by copyright and copyright accessory. The publication on the World Wide Web or on other Internet services does not imply a declaration of consent for any other use by third parties. We expressly authorize and accept the citation of our documents and the publication of links to our website, provided that it is identified as the content of the TuscanyExclusive website and this content is not associated with any third-party content that is in contradiction with the interests of “TuscanyExclusive “.